Privacy policy

Introduction

Rooflights and Skylights UK, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following data about you:

Personal Data

• Contact Information: Such as your name, email address, phone number, and postal address.
• Account Information: If you create an account with us, we collect your login details and other information related to your account.
• Payment Information: If you make a purchase, we collect your payment details (e.g., credit/debit card information).

Technical Data

• Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
• Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

Marketing and Communications Data

• Preferences: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

To Provide and Improve Our Services

• To process and manage your orders.
• To respond to your inquiries and provide customer support.
• To improve our website, products, and services.

For Marketing and Communication

• To send you promotional materials and newsletters (if you have opted in).
• To notify you about changes to our services, terms, and policies.

For Legal and Security Purposes

• To comply with legal obligations.
• To protect the security and integrity of our website, products, and services.
• To detect and prevent fraud and other illegal activities.

Disclosure of Your Information

We may share your information with:

Within the Tuffx Group

• We may share your information with other companies within the Tuffx Group for the purposes described in this policy.

Service Providers

• We may disclose your information to third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

Legal Requirements

• We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  

Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Your Rights

You have the following rights regarding your personal data:

Access

• You have the right to request access to the personal data we hold about you.

Correction

• You have the right to request correction of any inaccurate or incomplete personal data.

Deletion

• You have the right to request the deletion of your personal data under certain circumstances.
  

Restriction

• You have the right to request the restriction of processing of your personal data under certain circumstances.

Objection

• You have the right to object to the processing of your personal data under certain circumstances.

Data Portability

• You have the right to request the transfer of your personal data to another party.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so please take special care in deciding what information you send to us.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page with an updated revision date. Please review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rooflights and Skylights UK
Email: Contact@rooflightsandskylightsuk.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.